Refund Policy

1. Scope of Application

1.1 Products Covered

This Refund & Return Policy (the “Policy”) applies to all Bliss™ Products purchased directly through tryBliss.com. Products purchased through third-party retailers, resellers, or unauthorised distribution channels are not covered by this Policy and must be returned in accordance with the applicable third-party’s own return policy. By placing an order with Bliss™, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

1.2 Purchase Types

This Policy applies equally to both:           

1. One-Time Purchases (OTP): Single purchases with no recurring billing obligation.

2. Subscription Purchases: Recurring shipments managed through the Customer’s self-service subscription portal (powered by Skio). The 90-Day Money-Back Guarantee under Section 2 applies only to the first order of a subscription.

This Policy has been drafted in compliance with applicable consumer protection laws in the United States (including the Federal Trade Commission Act, the Magnuson-Moss Warranty Act, and applicable state consumer protection statutes) and the European Union (including Directive 2011/83/EU on Consumer Rights, as transposed into the national legislation of EU Member States).

2. 90-Day Money-Back Guarantee

2.1 Overview

Bliss™ offers a 90-Day Money-Back Guarantee to allow Customers sufficient time to experience the three-phase wellness journey that our Products are designed to support:

The 90-day window is intentionally designed to afford Customers the time necessary to complete this full wellness cycle before making a determination as to the Product’s suitability.

2.2 Eligibility Conditions

To be eligible for a refund under the 90-Day Money-Back Guarantee, the following conditions must be satisfied:     

1. First Order Only. The guarantee applies exclusively to the Customer’s first order. Subsequent orders, subscription renewals, and repeat purchases are not eligible for refund under this guarantee.       

2. 90-Day Window. The Customer must submit the refund request to our Customer Care team within ninety (90) calendar days from the Receipt Date, as confirmed by the carrier’s tracking records.      

3. Direct Purchase Only. The Product must have been purchased directly through tryBliss.com. Purchases made through third-party retailers or unauthorised resellers are excluded.      

4. Contact Requirement. The Customer must contact our Customer Care team via email at customercare@tryBliss.com or through the support contact form available on our website.

2.3 Refund Process

Upon receipt of a valid refund request under the 90-Day Money-Back Guarantee:

1. Our Customer Care team will verify the purchase date, order status, and delivery date against our records and the carrier’s tracking information.

2. If the request falls within the 90-day eligibility window and all conditions are met, a full refund of the Product purchase price shall be issued to the original payment method.

3. Refunds are typically processed within five (5) to ten (10) business days. The actual time for the funds to appear in the Customer’s account depends on the payment provider or financial institution.   

4. Shipping charges originally paid are non-refundable unless the Product was received damaged, defective, or materially different from what was ordered.

2.4 No Return of Product Required

Given the consumable nature of our Products, Customers are not required to return any opened, partially used, or empty containers in order to receive a refund under this guarantee. We encourage Customers to use the Product for the full duration of the recommended cycle prior to requesting a refund.      

2.5 Exclusions

The 90-Day Money-Back Guarantee does not apply to:      

• Second, third, or any subsequent orders (whether one-time or subscription renewals);

• Requests submitted after ninety (90) calendar days from the Receipt Date;

• Products purchased from unauthorised resellers or third-party platforms;

• Cases of suspected fraud, abuse, or misrepresentation, as determined in the Company’s reasonable discretion.     

3. Subscription Management and Cancellations

3.1 Cancellation Rights

Customers who have subscribed to a recurring delivery plan may cancel their subscription at any time, without penalty, through the self-service Customer Portal accessible at tryBliss.com. The Customer Portal allows subscribers to cancel, pause, skip, or modify the frequency of their deliveries.        

3.2 Cancellation versus Refund

Cancellation of a subscription prevents future charges and shipments only. Cancellation does not constitute, and shall not be construed as, a refund request for any previously processed and delivered orders. Refunds for previously delivered orders are governed exclusively by the terms this Policy.      

4. One-Time Purchase Refunds

4.1 Standard Policy

One-time purchases are subject to the same 90-Day Money-Back Guarantee as described in Section 2, provided the purchase qualifies as a first order. Subsequent one-time purchases by the same Customer are not eligible for refund under the guarantee.      

4.2 Unfulfilled Orders

If a one-time purchase order has not yet been fulfilled (i.e., the order has not been shipped), the Customer may request a full refund by contacting Customer Care. The refund shall be processed to the original payment method within five (5) to ten (10) business days. 

5. Shipping Issues and Non-Delivery

5.1 Standard Delivery Timeframe

The Company considers up to sixteen (16) calendar days from the date of shipment as a normal delivery timeframe. During this period, Customers are encouraged to monitor their tracking information and contact our Customer Care team with any delivery concerns.      

5.2 Extended Transit (Shipping Issue)

If an order has been in transit for more than sixteen (16) calendar days without confirmed delivery, a shipping issue shall be deemed to have occurred. In such cases, the Customer may choose one of the following remedies:       

1. Full Refund: A complete refund of the order amount, including any shipping charges originally paid.       

2. Reshipment: A replacement shipment at no additional cost to the Customer.

5.3 Damaged or Defective Products

If a Product arrives damaged, defective, or materially different from what was ordered, the Customer should contact Customer Care immediately. The Company shall, at its discretion, offer a full refund (including shipping charges) or a replacement shipment. This remedy is available regardless of whether the order constitutes a first order.        

6. Refund Requests Outside the 90-Day Guarantee Window

Refund requests submitted after the expiration of the 90-day guarantee window are not eligible for a refund. Previously delivered and consumed Products cannot be refunded once the guarantee period has lapsed. The Company reserves the right to consider requests on a case-by-case basis under exceptional circumstances at its sole discretion; however, any such refund shall be treated as a policy exception and shall not establish precedent for future requests.

7. European Union and European Economic Area Consumer Rights

7.1 Right of Withdrawal (14-Day Cooling-Off Period)

Pursuant to Directive 2011/83/EU on Consumer Rights (and its transposition into the national laws of EU/EEA Member States), consumers residing in the European Union or the European Economic Area are entitled to a statutory 14-day right of withdrawal from the date of receipt of goods, without the need to provide a reason.     

7.2 Exercise of the Right of Withdrawal

To exercise this right, the Customer must notify the Company of the decision to withdraw by means of an unequivocal statement (e.g., an email sent to customercare@tryBliss.com) within fourteen (14) calendar days from the Receipt Date.      

7.3 Interaction with the 90-Day Money-Back Guarantee

The Company’s 90-Day Money-Back Guarantee exceeds the statutory 14-day withdrawal period mandated by EU law. However, the following distinctions apply:

• Statutory Right (14 days): Applies to all purchases (not limited to the first order). If the Product has not been opened or consumed, a full refund including original shipping charges shall be issued. If the Product has been opened or partially consumed, the Company may deduct a proportionate amount reflecting the diminished value of the Product.

• 90-Day Guarantee (90 days): Applies exclusively to the first order, as set forth in Section 2. Opened or partially consumed Products are accepted under this guarantee.

7.4 Return Shipping for EU/EEA Consumers

If an EU/EEA consumer exercises the statutory right of withdrawal and is required to return the Product, the Customer shall bear the direct cost of return shipping unless the Product was defective, damaged, or not as described. The Company shall process the refund within fourteen (14) calendar days of receiving the returned Product or proof that it has been dispatched, whichever is earlier.

7.5 Defective Products under EU/EEA Law

Consumers in the EU/EEA benefit from a statutory guarantee of conformity for goods. If a Product does not conform to the contract (e.g., it is defective, does not match the description, or is not fit for its intended purpose), the Customer is entitled to a remedy under the applicable national consumer protection law, which may include repair, replacement, price reduction, or full refund. These statutory rights are in addition to, and are not limited by, the terms of this Policy.

8. United States Consumer Rights

8.1 Federal and State Consumer Protection

United States consumers are protected under the Federal Trade Commission Act (15 U.S.C. §45), the Magnuson-Moss Warranty Act (15 U.S.C. §2301 et seq.), and applicable state consumer protection statutes and unfair business practices laws. The terms of this Policy are intended to comply with all applicable federal and state requirements.  

8.2 State-Specific Cancellation Rights

Certain U.S. states provide consumers with additional cancellation or refund rights for automatic renewal or subscription-based purchases. Where state law requires it:    

• The Company provides clear and conspicuous disclosure of subscription terms, including pricing, renewal frequency, and cancellation instructions, prior to the Customer’s initial purchase.        

• The Customer may cancel the subscription at any time through the self-service Customer Portal without being required to contact Customer Care or take any other affirmative action beyond using the cancellation functionality provided.

• In jurisdictions where automatic renewal laws mandate specific notice periods or refund obligations (including but not limited to California Business & Professions Code §17600 et seq., New York General Obligations Law §5-903, Illinois Automatic Contract Renewal Act, and similar statutes), the Company shall comply with such requirements to the extent they provide greater consumer protection than the terms of this Policy.

8.3 California Residents

Pursuant to the California Automatic Renewal Law (ARL), California residents who subscribe to a recurring delivery plan are entitled to: (a) clear and conspicuous disclosure of the automatic renewal offer terms prior to purchase; (b) an acknowledgment that includes the terms of the automatic renewal and cancellation policy; and (c) a mechanism to cancel the subscription that is easy to use. The Company provides all of the foregoing through its website and Customer Portal.

9. Chargebacks and Payment Disputes

The Company strongly encourages Customers to contact our Customer Care team to resolve any billing concerns before initiating a payment dispute or bwith their financial institution. Chargebacks initiated without prior contact with the Company may delay the resolution process and may result in temporary suspension of the Customer’s account.

The Company reserves the right to contest any chargeback that it believes has been filed improperly or in bad faith, and to provide evidence of the transaction, delivery, and the Customer’s acceptance of this Policy to the relevant payment processor.

10. Contact Information

For all refund requests, cancellation inquiries, or questions regarding this Policy, Customers may contact the Bliss™ Customer Care team through the following channels:

Email: support@tryBliss.com         

Website: tryBliss.com (Help Centre / Contact Form)     

Response Time: We aim to respond to all inquiries within one (1) to two (2) business days.

11. Policy Amendments

The Company reserves the right to amend, modify, or update this Policy at any time without prior notice. Any changes shall be effective immediately upon publication on the Company’s website. It is the Customer’s responsibility to review this Policy periodically. Continued use of our Products or website following the posting of changes constitutes acceptance of such changes.  

Notwithstanding the foregoing, any amendment that materially reduces the Customer’s rights under this Policy shall not apply retroactively to orders placed prior to the effective date of the amendment.

12. Governing Law and Dispute Resolution

For Customers residing in the United States, this Policy shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of laws principles.

For Customers residing in the European Union or the European Economic Area, this Policy shall not deprive the Consumer of the protection afforded by the mandatory consumer protection provisions of the law of the Member State in which the Consumer is habitually resident. In the event of a dispute, EU/EEA consumers may also have the right to submit a complaint to their national consumer protection authority or to use the European Commission’s Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr.